Delete your account
StudyPolar is developed by NextForLab. This page explains how to delete your account and what happens to your data.
Questions? Email hello@studypolar.com.
How to delete your account
Option 1 — In the app (immediate)
- Open StudyPolar
- Tap Account in the bottom bar
- Scroll down to Delete my account and data
- Tap delete
- Confirm when prompted
Your account is deleted immediately and cannot be recovered.
Option 2 — By email
Send an email from the address registered to your account to hello@studypolar.com, with the subject line Delete my account. Include the email address linked to your StudyPolar account. We process these requests within 30 days.
What is deleted
- Your account and profile
- Your name and email address
- Uploaded notes, files and images
- Generated questions and answer history
- Study progress, XP, levels and streaks
- Leaderboard entries
- Analytics and crash data linked to your account
What is kept, and for how long
- Purchase and transaction records — retained for up to 7 years, as required by Dutch tax and accounting law. These records are held by NextForLab and contain your transaction ID, amount and date. They do not contain your notes or study content.
- Anonymised usage statistics — retained indefinitely. This data cannot be linked back to you or your account.
Cancelling your subscription
Deleting your account does not cancel your subscription. Cancel it first:
- Google Play — Play Store › Profile › Payments & subscriptions › Subscriptions › StudyPolar › Cancel subscription
- App Store — Settings › [your name] › Subscriptions › StudyPolar › Cancel Subscription
Questions
Email hello@studypolar.com — we reply within 24–48 hours.
StudyPolar — NextForLab
Cruquiuskade 251, 1018 AM Amsterdam, Netherlands