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StudyPolar Support

Something not working, or a question we haven't answered? Write to us.

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We reply to every message within 24–48 hours.

Frequently asked questions

How do I create an account?

Open StudyPolar and tap Sign in. You can use your Google account or an email address. It takes under a minute.

Is StudyPolar free?

Yes. Every account includes 4 free question sets per month, with up to 5 questions each. A subscription raises that to 100 sets a month, up to 40 questions each, and documents up to 50 pages.

What does a subscription cost?

$19.99 per month, or $49.99 per year. Prices in other regions are shown at checkout. See pricing for the full comparison.

How do I cancel my subscription?

  • Google Play — Play Store › Profile › Payments & subscriptions › Subscriptions › StudyPolar › Cancel subscription
  • App Store — Settings › [your name] › Subscriptions › StudyPolar › Cancel Subscription

Cancelling stops future charges. You keep access until the end of the period you have already paid for.

I paid but my subscription isn't showing

First check that you are signed in with the same account you bought with. On iPhone, open the upgrade screen and tap Restore purchases. If it still doesn't appear, email hello@studypolar.com with the account email you used and we'll fix it.

How does question generation work?

Upload a PDF, take a photo of your notes, or paste text. StudyPolar reads it and writes practice questions from that material, usually within 10 seconds.

What file types can I upload?

PDF files, Word documents and slide decks, and photos in JPG or PNG. Each file can be up to 100 MB, and you can upload up to 10 files at a time.

A generated question is wrong

Use the feedback icon under the question to report it. Questions are generated by AI and can occasionally be inaccurate or misread your source material. Always check against your original notes before relying on an answer.

What do the four stages mean?

Every question moves through New, Needs Work, Getting There and Mastered based on how you answer it. Questions you get wrong come back sooner. Questions you have mastered come back rarely.

How do XP and levels work?

You earn XP for answering questions and completing study sessions. Your level is based on your total XP, and the leaderboard ranks students by lifetime XP.

Can I use StudyPolar on more than one device?

Yes. Sign in with the same account and your progress syncs automatically.

How do I delete my account?

See Delete your account.

Reporting a problem

Email hello@studypolar.com and include:

  • What went wrong, and what you expected to happen
  • Your device model and OS version
  • The app version (Account › Version)
  • A screenshot, if you have one

Privacy

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Cruquiuskade 251, 1018 AM Amsterdam, Netherlands

hello@studypolar.com