StudyPolar Support
Getting Started
How do I create an account?
Tap "Create Account" in the app, or sign in with Apple or Google. It's free and takes under a minute.
What can I upload?
PDFs, photos of handwritten notes, typed text, and lecture slides.
Why is my question set still generating?
Most take 30–60 seconds; larger documents take longer. Generation continues in the background if you close the app. Still stuck after a few minutes? Email us.
I got fewer questions than I asked for
Very long or image-heavy documents can produce fewer questions. Try splitting the material into smaller uploads.
Are AI questions always correct?
No. Always check against your original notes, and tap Report on any question that looks wrong.
Account and Billing
Is StudyPolar free?
Yes — 4 free question sets each month, no card required. A subscription raises that to 100 sets a month, with more questions per set and larger documents.
How do I cancel?
- iPhone / iPad — Settings → your name → Subscriptions → StudyPolar
- Android — Play Store → profile → Payments and subscriptions
How do I get a refund?
Purchases are handled by Apple or Google.
- Apple — reportaproblem.apple.com
- Google — Play Store → Order history → Report a problem
I subscribed on my phone — does it work on the web?
Yes. Sign in with the same account and your subscription carries across.
How do I delete my account?
In the app: Account → Delete account. On the web: studypolar.com/delete-account
Still Need Help?
Email us with your device, app version (shown at the bottom of the Account page), and a screenshot if possible.
We reply within 24–48 hours.
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StudyPolar is operated by NextForLab, Amsterdam, Netherlands. KVK 42125086.